FAQ

The South Rim Bus tour does not stop at this location, we show similar videos to the imax experience on the bus on route to the grand canyon. We believe in enjoying its beauty first hand for the full 3 hours duration. The IMAX theater is not close to the Canyon, you could easily waste 45 minutes to an 1 hour attempting to see the IMAX movie.

The drivers are also professional tour guides. They are equipped with a headset to speak throughout the Luxury motor coach or Mini bus offering very knowledgeable insight. They are very helpful and friendly, If you have any questions please feel free to ask.

Sorry it is not. You may bring your own bottled water onto the bus.

Sorry no. The front seats of the bus are usually given to the physically challenged, elderly or women who are well into their pregnancies. Front seats are not reserved for people who suffer motion sickness.

Sorry, no motorized chairs are allowed on the vehicles. Push chairs can be arranged and stored on the bus. just make your reservation at least 72 hours in advance, so we can accommodate room for that. There is NO additional cost for this service.

Wheelchairs can be rented for the day from security at most hotels. Please understand that pilots, drivers and guides cannot assist with any help in boarding or deboarding the bus or helicopters. Please travel with friends and family for assistance.

Will our park time be shortened? No. We make every attempt possible to ensure the tour duration described. Naturally, we cannot control any restrictions that may be imposed by the park itself.

Sorry, no. However there will be stops on most tours to allow you to have a smoke break.

Sorry, no.

If you desire to be dropped off at the Grand Canyon by bus and go your own way, that is not a problem. We can get you to Bright Angel Lodge around 12:30 pm -ish. However we do not have one-way fares. The price of your ticket would be at full round trip fare.

If you would like additional time, perhaps overnight to explore the Grand Canyon, that is not a problem. You would have to purchase two round trip fares for each person. For example, you would purchase a round-trip fare from Las Vegas to the Grand Canyon. You would then have to have another round-trip fare purchased to return from the Grand Canyon back to Las Vegas. We do not have one-way priced fares. This policy also applies to any airplane tours to the Grand Canyon South Rim. If you take the South Rim bus tour and would like to be picked up the next day, you would simply meet our bus at Bright Angel Lodge at approximately 3:00 to 3:30 PM. Please be sure to call for exact time and to make arrangements.

Yes! We still make the stop even though most tour companies in Las Vegas do not. Reserve with us and enjoy a 5 to 15 minute photo stop of Hoover Dam from the Arizona Lookout. This is only available for West Rim Bus Tours. The South Rim Bus Tour does not make a stop at Hoover Dam, but views of the Dam can be seen from the bus as it crosses over the Bypass Bridge on the return.

There are no pickups at private residences.  Please use google maps and pick the nearest hotel to where you are staying.  We will arrange a pickup at that hotel if it is possible or the one closest to it. You can also specify that you would like to be picked up at Excalibur Hotel or the Mandalay Bay Hotel. These two hotel are some of the last pickups and the first returned. Excalibur has easy parking and drop off, and the Mandalay Bay Hotel offers shuttle service to some hotels off the strip.

Traffic is now becoming a sad fact due to Las Vegas’ popularity in living here. We experience rush hours in the morning and evening as most metropolitan cities do. Please be patient and remain at the pickup point, we have not forgotten you. Your driver has your name on the manifest and is expecting you.

Hotel pick up points are either listed on the tour information page or advised at confirmation time. All our tours pickup at the following hotels and most major hotels in between... downtown Four Queens, Circus Circus, Treasure Island, Bellagio and The Excalibur. If you are staying in a time share several miles from the strip (Las Vegas Blvd), or at a lesser known hotel/motel, you will most likely need to get a taxi to one of the major hotel pickup points.

Please do not contact us to inquire whether or not your hotel is one of the pickup points. If we can schedule a pickup at your hotel we will do so, otherwise it will be a pickup point closest to where you are staying.

On some tours yes. However on other tours you will be picked up in a shuttle van or limousine and taken to a terminal check-in to be combined with other hotel pickups and board your main tour vehicle.

The same Federal Aviation Administration (FAA) rule applies to planes and helicopters. Any child under the age of two can sit on an adults lap and not be charged for the flight. However, it is always recommended that each person have their own seat with proper restraint systems. Children, two and older, must have a reservation, and are charged full price for all helicopter and airplane seats.

Any child under the age of two (24 months and under) can sit on an adults lap and not be charged for the tour. It is always recommended that each person have their own seat with proper restraint systems. Children, 25 months and older must have a reserved seat, and are charged regular price for a seat.

A BBQ Lunch is cooked and provided by the Hualapai Indian Tribe. It is at Guano Point. There are picnic benches that are under cover so you can escape the blazing sun. The food is served cafeteria style (they serve your portions) and not all you can eat (it is not a buffet). You can eat lunch outside with the Grand Canyon as your backdrop.

I am sorry but Kosher food is not available on any of our tours. You may bring your own Kosher food on the Grand Canyon Bus Tours. Click here for a map of Kosher places in and around the Las Vegas area.

When you board your bus to the Grand Canyon South Rim, you are served a morning snack which includes pastries, juice, coffee, tea and bottled water.

At (approximately) 9:30 AM there is a brief 10-15 minute stop in Kingman, AZ , you have a chance for another quick bite/drink to go from the store. (That Food is not included in the price of the tour).

At (approximately) 11:30 AM to 11:45 AM you will enjoy a nice hot buffet lunch in Williams Arizona Home of the Grand Canyon Railway and Route 66. There are also vegetarian options available at the buffet.

At (approximately) 6:30 PM to 7:00 PM there is another brief 10-15 minute stop again in Kingman, AZ , you may visit the store for a quick bite/drink to go. (Food is not included in the price of the tour).

Please note: Times are approximate and may change without notice. Provided food also subject to change without notice.

The Skywalk is 120 miles (190 kms) drive from Las Vegas, which includes a 10 mile stretch of dirt road which is currently under development. Though heavy rains do periodically wash out the road, these occurrences are rare. It takes about 2 1/2 hours to drive from Las Vegas.

The Skywalk is open daily (including holidays) from sunrise to sunset which currently is approximately 8:00 AM to 6:00 PM. Final tickets are sold at 4:00pm.

The Skywalk only closes when the weather presents a threat to the guests, thunderstorms for example. Closures are rare. Visitors can check on the current status by calling 702-220-8372.

The lines to purchase tickets are normally pretty reasonable. The peak hours are weekdays between 11AM and 2PM. Wait time for the Skywalk can vary. Maximum occupancy is 120 people at any given time.

Yes, the Skywalk is slippery in the rain and snow. During inclement weather periods, a small carpet is put out over the glass for customers to stand on. The carpet only obscures the view of one of the steel box beam supports and does not impede any of the view of the canyon below.

In an effort to protect the glass walkway and preserve the Grand Canyon, all personal items are not permitted on the Skywalk. This includes cameras, cell phones, strollers, purses, backpacks, etc. Lockers are provided at no additional charge to store these items for visitors. Visitors are also issued fabric shoe covers which slide over their shoes just before walking out onto the Skywalk. The 46 glass floor panels reportedly have a production cost reaching $250,000 each, and can be scratched or damaged by falling metal objects.

Manual and battery-operated wheelchairs are allowed on Grand Canyon Skywalk using their access ramp. Grand Canyon Skywalk provides wheelchairs for temporary use on the Skywalk. No rental fee is charged. Wheelchairs are available when you check-in at the Grand Canyon Skywalk ticket counter.

Diamond Bar Road, a Mohave County road, is 21 miles long. Only 9 miles are unpaved. However, that portion of the road is graded and maintained.

We do include or price the Grand Canyon Skywalk within our West Rim bus tour only. Many people, once they get to the Skywalk discover that it really isn't for them (fear of heights etc). We don't want you to be out the money for purchasing a ticket you no longer wish to use.

You have two options. When you reserve the tour online, you can instruct us under the field "special requests" to "Please add Skwyalk" and we will have that charged to your card the night before. The other option is to see your bus driver once you have decided you would like to view the Grand Canyon Skywalk.

Your bus driver will already have the tickets, thus saving you the time from having to stand in line and purchase them. Please instruct your bus driver as to whether or not you would like the additional charge appended to your credit card or if you would like to pay your driver for the tickets with cash.

We do not offer the option to add the Skywalk on any tour that involves a helicopter. There simply is not enough time.

The South Rim is the wider and deeper part of the canyon. It is the more commercialized part of the Grand Canyon. Over 90% of Grand Canyon visitors travel to the South Rim and its Grand Canyon Village where amenities and lodging comforts are more amiable to family travel adventure. The South Rim is open year-round and offers over 2,000 hotel rooms and in addition to hotels, it bustles with lodging accommodations, restaurants, museums, souvenir shopping and the convenience of park ranger services and programs. The West Rim is just as beautiful, but far more rustic and undeveloped. This part of the canyon is also known as “Indian Country” due to the number of Indian Reservations that occupy the land. They’re all beautiful with awesome views.

Anytime of year is a good time to visit the Canyon. Each season has it’s own special rewards. For backpacking and hiking on the south rim the best time of year is early (late September through late November) and mid-spring (April and May). Summers on the south rim are warm and mild but summer in the inner canyon is brutally hot with temperatures well over 110 degrees F (43 C). Winter comes to the south rim by early December and you can expect snow anytime through March. It typically does not snow very much, only a few inches (10 cm) at a time, and the snow usually gets a chance to melt between storms. Occasionally a bigger storm hits that will dump a foot (30 cm) or more of snow and that will stick around for a while and may close some of the roads in the area for up to a day. Seeing the Canyon with snow on the rim is an experience that only a small percentage of the total visitors get. The beauty of this vista has to be seen to be believed.

During June, July, and August, many families enjoy their vacations. During the summer, daytime temperatures range from 80 to 100 degrees, with a 10-to-20 degree drop at night. Temperatures are a bit milder in the spring and fall, and these are very pleasant times to be in the Canyon. Many wildflowers are in bloom in April and May.

Typically around 60 degrees fahrenheit, the weather does not normally cause a disruption to our schedule and we find that our customers enjoy the different colors and contrasts of the winter months. It can snow at the Canyon and looks very impressive.

The temperature is typically 5-10 degrees warmer than the temperature in Las Vegas in the bottom of the canyon, the rim of the canyon is usually about 15 degrees cooler.

Typically the afternoon has less haze and the sun hits the canyon just right. Needless to say, it’s beautiful at all times but the afternoon is better for pictures.

Many of the facilities in the park are historic and some do not meet current accessibility standards. Please write for a copy of: Accessibility Guide PO Box 129 Grand Canyon, AZ 86023

For your safety, the aircraft must be weight balanced. The passenger body weights are input into a computer, which determines where you will sit on the aircraft.

The helicopters hold 6 passengers. two ride in the front next to the pilot, and foour ride in the back. Every seat is a great view!

Please note your special day when reserving your tour and we’ll be sure to let everybody know. Typically staff can say or sing happy birthday if requested and perhaps a toast with lunch. Cake can be pre-ordered for $10 on all helicopter landing tours.

No, smaller, low altitude aircraft like helicopters are not pressurized. The altitude is not high enough for this to be necessary. However the airplane flights are pressurized.

The helicopter tours that we are offering to you have a very successful safety record. The helicopter company that we use is Sundance Helicopters. They are the most experienced and the largest in Nevada. This company has earned our trust. Their helicopters have been seen in recent films such as America’s Sweethearts and Ocean’s 11. They have been voted Best Helicopter Company in Nevada 7 years in a row by Nevada Magazine. And they are the only helicopter company in Nevada to receive the coveted FAA Diamond Award 2 times for excellence in aircraft maintenance.

Safety records can be obtained through the Federal Aviation Administration. Please feel free to check out their website at www.faa.gov.

Sundance Helicopters is a T.O.P.S. member (Operator Program of Safety).

Yes! The helicopter tours provide an exciting opportunity for personal photography. Photography is up to the pilot's discretion and is for personal use not commercial use. Charter services are available for commercial photographers.

The Discovery Tour is a way to see, learn and appreciate what Hoover Dam is all about. This self-paced government tour was created to meet the public interest in visiting the dam and provide a quality, informative visit, while recognizing that certain security precautions must be taken to protect the facility, the workers and the visiting public. Talks by our guide staff, are presented at a number of separate locations, within the visitor facilities and various locations on top of the Dam. A ticket is required to explore the Tour Center and Dam exhibits. Click here to read more about the Discovery tour

We’re sorry, the tour simply does not run on that day.

Tips / Gratuities are generally not included with any tour company and are optional at your discretion. Standard tips are: 15% of the tour cost (maximum $20 per couple).

All of our tours are already discounted off the normal retail (hotel concierge) prices. We guarantee the lowest all inclusive prices and when senior/child prices are available you will see them listed on the information pages. Unfortunately, we cannot offer additional discounts on the tours. If you are looking to reserve your tour last minute (usually traveling within 24 - 48 hours of your booking) Please understand that we do NOT discount any last minute seats.

No problem! You can make 4 separate reservations. When making the reservation, please let us know, which other passengers are in your party and that you wish to be with them on the same tour bus/helicopter. You can specify their names in the online booking form step 1, under special requests.

You can reserve all bus tours and airplane tours for other people by booking online. Please specify the passenger names in step 1 under special requests. You must put the reservation in the credit card holder's name. Please phone us to reserve a tour for friends or family members for any helicopter tours. Helicopter tours require us sending you by fax or email a credit card authorization form.

Within 24 to 48 hours of making your online reservation we will send you an email with your pickup information and final confirmation number.

We've been in business for over 7 years and have never been hacked. We have successfully processed thousands of reservations online. Our business depends on having a secured website. For your safety and protection all transactions including your credit card details are secured using FreeSSL Server IDs to authenticate themselves and to enable 128 bit SSL encryption to protect sensitive data and transactions.

Please check your junk mail folders and Spam folders. Some providers consider our reservation reply to be SPAM and tend to send it to a SPAM folder. So be on the lookout!

If you would like us to resend your email please do NOT call us. For faster service use our contact form:

http://www.paradisefoundtours.com/contact-us/

Tours can sell out. Most Helicopter and Airplane tours are sold out for the best flying times at least two weeks out. Sometimes a month out. Bus tours are usually available 48 hours prior, however bus tours also sell out during peak seasons. Large groups can call and reserve at any time and take your favorite day for the tour away. So why not book in advance? Give yourself some peace of mind knowing your tour is reserved before you arrive in Las Vegas. By reserving in advance you can lock in our current prices in case they go up. We appreciate you reserving in advance so we may have time to send you a confirmation by email.

All of our tours at the bottom of the description have an option to print. We keep our costs down on the tours by not having to print and mail brochures.

The best place to purchase tickets is online or by phone. Our address is for administrative purposes only.

You will receive a confirmation email once you purchase online. The email will include your reservation # plus the address of where to meet your tour bus for pickup. If you can't print out the email, you can just write down the important details and the confirmation number; bring that with you with proper ID to where you meet your bus. The driver will have your last name on the manifest.

Availability cannot be automatically checked prior to processing your reservation request.

We price our bus tours and helicopter tours with all inclusive pricing. There are no hidden fees or taxes to be collected. However on occasion our vendor for the airplane tours may impose an additional $5-10 fuel charge per person, depending on how high the price of oil rises. We will be sure to notify you if you have reserved an airplane tour in advance, if that is ever the case.

Also, our website will state if there is an additional charge for a service (Grand Canyon Skywalk is advertised as optional). We don't want you to be surprised at the check-in terminal either. We strive very hard to offer you all-inclusive pricing.

We now offer tours in Oahu Hawaii. If you are interested in any of our Oahu Tours, please click on the link.

At times, severe weather may prohibit your pilot or driver from safely operating your tour. In the event that your tour would be cancelled due to weather, you may either reschedule for another day or receive a full refund.

There is no charge for changes outside of 24 hours.

Many of the tours make stops and thus the tour guides will be giving instructions throughout the tour. Customers are not eligible for any kind of refund for missing the bus or separating from the group for any reason. Customers who miss the bus for any reason must take a taxi to the next stop at their own expense or forfeit their right to complete the tour (with no refunds).

Some of our tours do require a minimum to operate. Some tours can get canceled in off seasons (winter or early spring) but that rarely happens.

You will be fully charged if you cancel your tour under 48 hours of the tour date or do not show up. You are buying a seat that is non refundable within 48 hours of the tour date. Please assess your health before purchasing. Again, you will NOT be refunded any amount for not showing up for your tour. No exceptions. You must cancel your tour within 48 hours of your tour date online here at paradisefoundtours.com using our contact form in order to qualify for a refund. We do not accept phone calls to cancel tours.

http://www.paradisefoundtours.com/contact-us/

Please let us know within 48 hours of the tour date, and we can cancel your reservation with no administrative fees.