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Call Paradise Found Tours for New Orleans Louisiana Tours at 702 363-1407
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FAQ


Steamboat Natchez

Special Requests

Hotel Pickups

Cancellations/No Shows

Making Reservations

Other Questions

Q. How far in advance should I make reservations?

Please reserve at least 48 hours in advance to be sure tickets are available. Reservations are indeed recommended for the Dinner Jazz Cruise and all Special Event Cruises. For groups of 10 or more, call us as soon as possible at 702 363-1407.

Q. What time should I arrive so I don’t miss the boat?

Boarding always begins at least one half hour before departure time, and sail very closely “on time”. It is best to arrive 30 minutes before departure or sooner.

Q. Where can we park?

There are parking lots on Decatur Street that offer hourly rates on parking.

Q. Do you sail in bad weather?

The Steamboat NATCHEZ has climate-controlled indoor seating available for inclement conditions. Cruises are canceled only when the Coast Guard determines there will be severe weather along the river.

Q. Is the boat handicap accessible?

We recommend river sightseeing aboard the Steamboat NATCHEZ. Call us with any questions before finalizing your plans if you have questions on access or personal equipment.

Q. What is the dress code?

All of our cruises are casual, however some passengers do dress up for the 7pm Dinner/Jazz Cruise. Also, on our Christmas Eve and New Year’s Eve Cruises, holiday attire is recommended.

Q. Is there any entertainment on your cruises?

The Harbor Jazz Cruise entertainment includes a jazz pianist or jazz trio (Duke Heitger and the Steamboat Stompers) along with a professional live narration of the river sites and history. The 7:00 p.m. Dinner/Jazz Cruise features live jazz by the world renowned “Dukes of Dixieland”.*

Q. Can I smoke in the tour vehicle?

Sorry, no. However there will be stops on most tours to allow you to have a smoke break.

Q. Can I drink alcohol in the tour vehicle?

Sorry, no.

Q. Do the motor coaches provide wheelchairs?

Sorry, No. However you can rent a wheelchair for the day from security at most hotels.

Q. Can I get a ramp for the bus to help me with my motorized chair?

Sorry, no motorized chairs are allowed on the vehicles.  Push chairs can be arranged and stored on the bus. just make your reservation at least 72 hours in advance, so we can accommodate room for that. There is NO additional cost for this service.

Q. It’s my birthday/anniversary/wedding/honeymoon! Can I arrange for a little extra for my trip?

Please note your special day when reserving your tour and we’ll be sure to let everybody know. Typically staff can wish a happy birthday if requested, depending on the flexibility of our tour providers.

Q. Can I make special requests regarding the food on my tour? Kosher, no mayo, Vegetarian etc.

Most of our tours do not have any meals. Sorry kosher is not available on the dinner cruise.

Q. What hotels do you pick up from?

We pick up at many hotels in the French Quarter for the Plantation and Swamp Tours.  Other tours meet in the French Quarter. See tour details for more info.

Q. Where will I be picked up if I am staying at a private residence? How does this work?

Sorry there are no pickups at private residences.

Q. Will the vehicle that picks us up at the hotel be the same vehicle for the tour?

On some tours yes. However on most tours you will be picked up in a shuttle van and taken to a terminal check-in to be combined with other hotel pickups and board a Motor Coach. This saves you the time of having to stop at other passengers’ hotels.

Q. What do I do if the Hotel Pickup is late?

We experience rush hours in the morning and evening as most metropolitan cities do. Please be patient and remain at the pickup point, we have not forgotten you. Your driver has your name on the manifest and is expecting you.

Q. Will my tour be canceled if the weather is bad?

At times, severe weather may prohibit your pilot or driver from safely operating your tour. In the event that your tour would be canceled due to weather, you may either reschedule for another day or receive a full refund.

Q. Will my tour be canceled if it is undersold?

We offer guaranteed departures once you receive your confirmation. Some of our tours do require a minimum to operate but it is rare that they do not meet that minimum requirement.

Q. Will I be charged if I need to change my tour date or if someone in my party is unable to go on the tour?

You will be fully charged if you cancel your tour under 24 hours of the tour date or do not show up. There is no charge for changes outside of 24 hours.

Q. What happens if I am sick or hungover and just don’t feel like taking the tour?

Again, you will be fully charged if you cancel your tour under 24 hours of the tour date or do not show up. You are buying a seat that is non refundable within 24 hours of the tour date.

Q. Will I be charged if I need to cancel my tour?

Please let us know within 24 hours of the tour date, and we can cancel your reservation with no administrative fees.

Q. If I can’t find the DATE I want for the tour, what do I do?

We’re sorry, the tour simply does not run on that day.

Q. Are gratuities included in the tour price?

Tips / Gratuities are generally not included with any tour company and are optional at your discretion. Standard tips are: 15% of the tour cost (maximum $20 per couple).

Q. Does my child need a reservation?

Any child under the age of six can sit on an adults lap and not be charged, however they are charged for foood on the dinner cruise. Also, it is always recommended that each person have their own seat with proper restraint systems. Children over the age of six must have a reservation, too. We provide discounted rates for children on many tours.

Q. Are there any further discounts for children, senior citizens, travel club members, multiple bookings, travel agents, etc?

When senior/child prices are available you will see them listed on the tour pages. We do NOT offer travel agent discounts. For groups traveling privately, we have special group rates depending on the tour.

Q. There are 4 people in my party but we want to make separate reservations with our own credit cards. How do we make sure we are on the same tour bus?

No problem! You can make 4 separate reservations. When making the reservation, please let us know, which other passengers are in your party and that you wish to be on the same tour bus.

Q. How can I purchase tours for other people?

Please phone us to reserve a tour for friends or family members.

Q. Is it secure for me to purchase tickets online?

For your safety and protection all transactions including your credit card details are secured using FreeSSL Server IDs to authenticate themselves and to enable 128 bit SSL encryption to protect sensitive data and transactions.

Q. Once I make my reservation, will I receive tickets for my tour?

Within 24 to 48 hours of making your online reservation we will send you an email with your pickup information and final confirmation number.

Q. It’s been over 24 hours and I have not received my final confirmation on where to be picked up, what do i do?

Please check your junk mail folders and Spam folders. Some providers consider our reservation reply to be SPAM and tend to send it to a SPAM folder. So be on the lookout! Or give us a call at 702 363-1407 and we will resend it.

Q. How soon should we reserve our tours?

Tours can sell out, large groups can call and reserve at any time and take your favorite day for the tour away. So be sure to reserve your tour at least 2 to 3 months in advance.

Q. Can you send me a brochure of your tours?

All of our tours at the bottom of the description have an option to print. We keep our costs down on the tours by not having to print and mail brochures.

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